How is FH Community Health different from a billing company or a collection agency?
What are the technical requirements for working with FH Community Health?
If FH Community Health generates my patient statements, how is patient information exchanged?
How is FH Community Health different from a billing company or a collection agency?
Unlike a collection agency, FH Community Health does not chase bad debt, and, unlike a billing company we do not work on selected previously billed accounts. FH Community Health is a customized business office outsourcing solution that frees community health centers from most of the tasks associated with running a patient accounting business office. Because we are the FQHC patient account experts, you can shift your business office functions to us with complete confidence—including billing, rebilling, appeals, self-pay statement generation, cash posting, write offs, credit adjustments, interaction with patients, scheduling and registration.
What are the advantages to using FH Community Health over using a collection agency or a billing company?
FH Community Health becomes your business office. Because FH Community Health was created specifically to serve the FQHC world, we are able to tap into a deep pool of experience to work with your payors and patients and manage your receivables. This permits you to reposition your in-house staff associated with billing and collections, scheduling and registration, and allows you to better maximize revenue and control costs.
What are the technical requirements for working with FH Community Health?
FH Community Health requires a Virtual Private Network or its equivalent so our staff can work continuously in your system. This allows FH Community Health to enter all activity directly into your system in real time. You also must be able to forward patient calls to our office. Finally, we work with our clients to establish a process that lets FH Community Health import into our offices all remittance advices, explanations of benefits and other patient accounting-related information from your office.
How are patient statements generated using the FH Community Health's Patient Accounting Co-Sourcing program?
We give you the choice of continuing to generate patient statements from your system or transferring the information to us. If you choose the second method, we will load the information into our practice management system and build a statement production schedule to conform to your requirements. You will have the ability to customize your statements on a continual basis.
If FH Community Health generates my patient statements, how is patient information exchanged?
Patient information is exchanged through the VPN we establish with you.